FAQ

FAQ


If you can not find your answer here, feel free to contact us.

How fit I have to be to play?

Illuminati Escape is located on the second floor of a factory building. Unfortunately, there is no elevator. So you should be able to climb stairs, but other than that, no climbing or crawling is required and you also do not need to lift heavy weights.

Do we get locked in the rooms?

NO! For the first generation Escape Rooms, the goal was actually to escape from the rooms – hence the name. But today it’s no longer about escaping, it’s about solving missions, such as getting documents from a safe in the Macao casino. You can leave the rooms during the mission at any time without the help of the Gamemaster.

What about fire safety?

In Germany, there are extensive fire protection regulations for Escape Rooms, which are also checked by publicly appointed experts. These require, for example, that there is an emergency exit in addition to the main entrance. In Illuminati Escape, the emergency exit leads to separate staircase independent of the main entrance. The way there is marked with numerous signs, which are also visible in case of power failure. Of course, several fire extinguishers are also part of the equipment. Since the players are never locked in the rooms, they can go to the exits at any time.

Which languages are supported

All our games are available in German and English.

Can I bring more players then booked?

You can bring as many players as you can see in the room descriptions. If you paid in advance, you can pay for the additional players on site.

Can I buy a voucher?

Sure, of course. The vouchers are not tied to rooms. You can buy the voucher in the online shop for any number of participants. If then one or more players are added, you pay only the difference to the voucher. However, the number of participants specified in the room descriptions must not be exceeded.

How long does a game take at Illuminati Escape?

Before the game starts, you will receive a 10-minute introduction to your game. The effective playing time in your booked room is a maximum of 60 minutes. Since we also take pictures of the teams after the game and talk about the experience, you should schedule another 15 minutes.

Can I book Illuminati Escape outside of opening hours?

For larger groups there is also the possibility to book outside of our opening hours. Just call us and we’ll see how we can implement your desired date. phone: +(49)30 54810527 (daily from 11am to 8pm).

Can I book all rooms at the same time?

Sure! Call us: +(49)30 54810527 (daily from 11am to 8pm).

Is there an age restriction?

Our rooms are suitable for players over the age of 15 who enjoy puzzles, are curious and would like to play in a team an exciting adventure. For children below this age limit (minimum age 8), the accompaniment of an adult is required.

How can I cancel?

Cancellations can only be made by phone +(49)30 54810527 or the contact form and are free of charge up to 48 hours before the start of the game. After that the full game price is calculated and vouchers lose their validity, as the room is blocked for the game. This is also the case if you do not show up for the game on time or at all.

How can I book?

The booking process takes only a few steps. First click on the “book” button and select the desired day in the calendar: Based on the different colors you can recognize the free slots. After selecting the time please specify how many people want to play and whether the game should be in German or English. Select the desired method of payment in the shopping basket and then fill out the contact form and send it. That’s it! You will receive a confirmation email after the booking.

What is the gameplay?

After a brief introduction, your game master will accompany you into the booked room. The game starts a few seconds after closing the door and then you have 60 minutes to complete the mission. The game master will support you with hints whenever you are stuck in the game. The game master will monitor you with cameras and microphones and always know the status of the game. In case of any incident, we are immediately on site. It is generally not necessary to use force or to do sports. The exit doors are not locked during the game and you can leave the room at any time. The game rooms are equipped with a ventilation system, smoke detectors, fire extinguishers and emergency lighting and comply with legal standards. After the game the game master will take a team photo for you, which we will print and also send via email.

When do we have to be there?

The time specified in the order confirmation is the beginning of the introduction. If you have chosen on-site payment, you should be a little bit earlier.

Is the room booked for my team only or are there other players in the room as well?

You book a mission for your team only. We do not mix teams. There are no other players with you in the same room.